How can we help?

All builds are in stock and ship within 1–2 business days of your order. You'll receive a tracking email as soon as your PC leaves our facility. Delivery takes 2–3 business days within the US via FedEx or UPS Ground.

Your MilanPC is covered by a 6-month parts and labor warranty from the date of purchase. This covers:

• Hardware defects and component failures under normal use
• Build-related issues (loose connections, cable management, etc.)
• Dead-on-arrival components

The warranty does not cover physical damage, liquid damage, or issues from unauthorized modifications. To file a claim, submit a ticket below.

Try these steps before submitting a ticket:

1. Confirm the power cable is fully seated in the back of the PC and plugged in at the wall.
2. Check that your power strip or surge protector is switched on.
3. Hold the power button for 5 seconds - some systems need a longer press on first boot.
4. Check the PSU rocker switch on the back of the PC - it should be set to I (On).
5. Try a different power outlet or cable if available.

If none of these work, submit a support ticket and we'll troubleshoot with you directly.

For NVIDIA GPUs: Open GeForce Experience → click the Drivers tab → click Check for Updates. You can also download directly from nvidia.com/drivers.

For AMD GPUs: Open AMD Software: Adrenalin Edition → click the gear icon → Check for Updates. Also available at amd.com/support.

We recommend keeping drivers updated for the best gaming performance and stability.

Some heat is normal under heavy loads. Safe operating ranges:

• CPU: Under 85°C at full load is normal. Our AIO cooling should keep most CPUs under 75°C in typical use.
• GPU: 70–85°C under gaming load is typical and safe for all RTX/RX cards.

If temperatures are consistently above 90°C or you're seeing throttling, submit a ticket - it may be an AIO seating issue or a fan that's not spinning correctly.

Yes - all MilanPCs use standard ATX components and full-size cases. RAM, storage, GPU, and CPU are all user-upgradeable with no proprietary restrictions. Check your motherboard manual for compatibility before purchasing upgrade parts. Submit a ticket if you want advice on what to upgrade to.

We accept returns within 30 days of delivery for units in original, undamaged condition. Submit a ticket with your order number and reason, and we'll send a prepaid return label. Refunds are processed within 5–7 business days of receiving the returned unit.

DOA (dead-on-arrival) units are prioritized - reach out immediately and we'll expedite a replacement or refund.

The RGB software depends on the components in your specific build:

• Corsair components (fans, RAM, AIO): Use iCUE - download at corsair.com/icue
• ASUS components / motherboard: Use Armoury Crate (includes Aura Sync)
• MSI components / motherboard: Use MSI Center
• NZXT components / AIO: Use NZXT CAM

Unsure what's in your build? Check your order confirmation email for the full spec sheet, or submit a ticket and we'll tell you exactly which software to use.

In iCUE (Corsair):

1. Open iCUE and select a device (e.g., your AIO pump head, RAM, or fans).
2. Click Lighting Effects in the left sidebar.
3. Click + to add a new effect.
4. Choose an effect type: Rainbow Wave, Color Pulse, Static, etc.
5. Use the color wheel to select your color.
6. To control multiple devices at once, use Lighting Link from the device list.

In Armoury Crate (ASUS):

1. Open Armoury Crate → navigate to Aura Sync.
2. Select all devices and click Sync All.
3. Choose an effect and color from the options panel.

Most MilanPC builds use components from a single brand ecosystem, making syncing straightforward:

• iCUE: Use Lighting Link to group all Corsair devices and apply one effect simultaneously.
• Armoury Crate: Toggle Aura Sync on - this synchronizes all ASUS-compatible devices automatically.

If your build mixes brands, use OpenRGB (free, open-source) which supports nearly all RGB hardware from one interface regardless of brand. Download at openrgb.org.

In iCUE: Select each device → Lighting Effects → set to Static with color black (0, 0, 0). This turns off all lighting without uninstalling software.

In Armoury Crate: Go to Aura Sync and select the Off lighting mode from the effect list.

Both apps also have a global lighting toggle in their settings menus if you want a quick on/off without changing your saved profiles.

If a device isn't appearing in your RGB software, try these steps:

1. Update the RGB software - older versions may not recognize newer hardware.
2. Fully restart the software by right-clicking the tray icon and selecting Exit, then reopen it.
3. Unplug and re-plug any USB RGB controllers or dongles.
4. Verify that ARGB headers inside the case are fully seated on the motherboard.
5. Try running the software as Administrator.

Still not working? Submit a support ticket with your build specs and we'll help diagnose it.